> For the complete documentation index, see [llms.txt](https://help.nobi.pro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.nobi.pro/nobi-automation/bot-nobi-san/auto-messages/order-journey.md).

# Order journey

Here you can set up the feature to automatically send messages according to customer journeys

## 1. Add new

To Add new keyword process please follow these steps below:

Click  **Add new** -> Enter the information needed -> Click **Save**

![](https://2334931292-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MizURmXnwlpLX8GtVo_%2Fuploads%2FxhljXj8gZ95xdoe9rfSp%2F2021-10-22_14h13_33.png?alt=media\&token=e43f8db6-ab17-40bc-9de2-da916e4e69c8)

**+ Update:** Click the button  ![](https://lh5.googleusercontent.com/0YJkCQ-HbRFjdZ1nel424syEsMkKKmsKE19WWqMBA7dQ9KWGg7i8tdqFvZ6oOyMOVA8aqcBP2OujTQkpCpIW9Sd2KyxLnGXrM1odilRv4-hdPHB2v0kxyeUxQkOZjYRa20LBv0Ba=s0)-> Click **Edit** -> Enter the information needed -> Click **Save**

**+ Delete:** Click the button ![](https://lh5.googleusercontent.com/0YJkCQ-HbRFjdZ1nel424syEsMkKKmsKE19WWqMBA7dQ9KWGg7i8tdqFvZ6oOyMOVA8aqcBP2OujTQkpCpIW9Sd2KyxLnGXrM1odilRv4-hdPHB2v0kxyeUxQkOZjYRa20LBv0Ba=s0)-> Click **Delete** and **Agree**

**+ Inactive:** Turn Off the button ![](https://lh5.googleusercontent.com/wOsWxvcXUIBirBbWIQjmUU_D6ZYmvyzNcM5Tx9nAin10UrVBsMQnzdlmd6egfWSlG_Gg0hqsl30QsBfaaJy5HE0WuvmFIECZvssSaBHDrn_kTnFgsGK_ttK9GgwK8l5BhQbm8THP=s1600) to inactive the process