> For the complete documentation index, see [llms.txt](https://help.nobi.pro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.nobi.pro/overview/marketing-report/nobi-chat-report.md).
# Nobi Chat report
## Overview
Statistics number of messages, phone numbers, orders, customers, new customers today, this week, last week...
## Ranking
The Nobichat report allows users to see the ranking order by interaction, by the number of orders, or by orders ratio.
* Number of interactions: Number of conversations the staff interacts with
* Orders: Number of orders closed from the conversation
* Ratio = Orders/ Interaction
* Successfully closed orders: Number of orders successfully delivered to customers
## Productivity
* The number of messages from comments: The number of messages pouring from comments.
* Comments: Total number of comments staff responded to customer comments
* Number of sessions reply by comments: Total number of comments the staff responded (Replying to many comments to the same customer, the number of sessions = 1)
* Number of messages: Total number of messages that staff responded to customers
* Number of sessions to reply to messages: Total number of inboxes that staff responded to (Send multiple messages to the same customer, the number of sessions = 1)
* Phone numbers obtained: Customer sends phone number to the page, the staff who responds first will calculate the phone number to bring back to that staff.
**\*\*Note:** The staff must reply back to the comments/inboxes of the customer sent to the page to count on statistical.
## Effectiveness
* Number of inboxes: Total number of inboxes that staff interact with
* The number of new customers: Number of new customers who sent messages to the page, staff replied back. (This is the employee's new customer number)
* The customer has a phone number: The staff reply in any conversation that has phone number will be counted for that staff's statistic.
* The customer has closed the order: Number of customers who have successfully closed orders by staff (Meaning that the order was created by staff, and this order has been successfully delivered to the customer).
* Number of closing orders: Number of orders created by staff (Except for cancellations and deletions)
**\*\*Note:** - When creating an order at Nobichat, if staff A chooses the seller as staff B, the report will count the number of closed orders for B.
## Conversation tags
* Total number of tags: Total number of conversation tags set up for the page
* Number of tags in use: Number of conversation tags in use
* Tagged Conversations: Total number of tagged conversations.
* The average number of tags/conversations: Total number of cards in use/Total conversations tagged
## Fanpage
* New customers: Number of new customers inbox/comment to the page
* Phone number of the day: The number of phone numbers sent to the page, added to Nobita during the day.
* New phone number: The number of new phone numbers first sent to the page, added to Nobita.
* Comments by customers: Comments from customers sent to the page
* Comments by page: Comments submitted by page.
* Messages by page: Page Messages: Messages sent by the page.
* Messages by customer: The number of messages sent by the customer to the page.
* The number of old customers texting again: The number of old customers who texted back to the page.
* Number of closing orders: Number of closing orders from customers (from Nobichat)
## Interact
* Number of messages: Number of messages sent by customers to the page
* Number of comments: The number of comments that customers send to the page.
* Phone number: Customer's phone number
* Number of closing orders: Number of orders create for customers (Including all statuses except delete orders)
* Number of successful closing orders: Number of orders successfully delivered to customers.
## Phone number
Statistics of customer phone numbers sent to the page are added to Nobita
**\*\*Note:** This phone number cannot be filtered when duplicated, which means the same phone number, if you send it twice, the report will be counted twice.
