> For the complete documentation index, see [llms.txt](https://help.nobi.pro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.nobi.pro/nobi-automation/automated-customer-care.md). # Automated Customer Care Marketing automation campaigns include 2 types: * **Send by the actions**: When you take an action that corresponds to the conditions of a campaign, the system will perform the tasks set up by the task in that campaign. * **Send by the time**: The system will automatically perform the task of a campaign according to the time the user has set for the corresponding campaign. Automated customer care includes all marketing campaigns that are performed automatically through channels: Facebook automation, Zalo automation, SMS automation, Email automation. Please go to **Nobi Automation** >> **Automated Customer Care** ![](/files/0i0WLQHwfiFUeJoZKQoH) To add a new automated customer care process, please follow these steps: * Step 1: Click "Add Process" -> Form to add process is displayed * Step 2: Enter information into the form, including: Process name, Process group, Select type (process type) -> Form will display some conditions for you to set up then Choose a task to perform. * Step 3: Click "Add" ![ ](/files/XhFhSBNMU7GUczvA5fDJ) \+ Edit: Click Button **More** ![](https://lh5.googleusercontent.com/0YJkCQ-HbRFjdZ1nel424syEsMkKKmsKE19WWqMBA7dQ9KWGg7i8tdqFvZ6oOyMOVA8aqcBP2OujTQkpCpIW9Sd2KyxLnGXrM1odilRv4-hdPHB2v0kxyeUxQkOZjYRa20LBv0Ba=s0)> Click **Edit** > Change the information needed > Click **Update/ Cancel** to finish.\ **+** Delete: Click Button **More** ![](https://lh5.googleusercontent.com/0YJkCQ-HbRFjdZ1nel424syEsMkKKmsKE19WWqMBA7dQ9KWGg7i8tdqFvZ6oOyMOVA8aqcBP2OujTQkpCpIW9Sd2KyxLnGXrM1odilRv4-hdPHB2v0kxyeUxQkOZjYRa20LBv0Ba=s0) > Click **Delete** > Select **Agree** to delete or **Dismiss** to cancel.
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