# Automated Customer Care
Marketing automation campaigns include 2 types:
* **Send by the actions**: When you take an action that corresponds to the conditions of a campaign, the system will perform the tasks set up by the task in that campaign.
* **Send by the time**: The system will automatically perform the task of a campaign according to the time the user has set for the corresponding campaign.
Automated customer care includes all marketing campaigns that are performed automatically through channels: Facebook automation, Zalo automation, SMS automation, Email automation.
Please go to **Nobi Automation** >> **Automated Customer Care**
To add a new automated customer care process, please follow these steps:
* Step 1: Click "Add Process" -> Form to add process is displayed
* Step 2: Enter information into the form, including: Process name, Process group, Select type (process type) -> Form will display some conditions for you to set up then Choose a task to perform.
* Step 3: Click "Add"
\+ Edit: Click Button **More** > Click **Edit** > Change the information needed > Click **Update/ Cancel** to finish.\
**+** Delete: Click Button **More**  > Click **Delete** > Select **Agree** to delete or **Dismiss** to cancel.
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