Facebook page settings
Here you can set up the settings for the fanpage connected to Nobita to perform the functions of Facebook Message.
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Here you can set up the settings for the fanpage connected to Nobita to perform the functions of Facebook Message.
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Was this helpful?
At the menu bar, click the button Setup >> Setup >> Facebook page settings, The interface is displayed as shown below:
First, to set up the settings, you need to select the fanpage by hoving the mouse at the location as shown below. The list of fanpages is displayed, you choose the fanpage you want to install.
In the general settings tab, the system will display the features, depending on your needs, you will choose ON or OFF these features.
Please hoving to the tooltip to see the function details.
Here you can set up the functions for the sample message. If you want to set the function, need to turn ON mode.
To add a new quick reply, please follow these steps below:
(1) Click the button "ADD"
(2) Enter the sample name
(3) The content will be sent to the customer is:
Insert dynamic data: In the message content you can insert some data in this section
Select the imagines if needed
(4) Click "ADD"
Nobita supports the feature of synchronizing sample messages in many fanpages. To synchronize messages, please follow these steps:
(1) Click button "Sync"
(2) Select page
(3) Select the landing fanpage to sync
(4) Select the quick reply needed
(5) Sync
**Note: You need to upload the excel file to the system to be compatible with the system's sample file (You can download the sample file for reference)
Click the button "Import from Excel" >> Click to upload file >> Click upload
**Note: You need to upload the excel file to the system to be compatible with the system's sample file (You can download the sample file for reference)
For the conversation setup feature, you can choose one of the following options:
Setting up an automatic message feature will help Fanpage automatically reply to customers' comments and inboxes.
Turn ON option "Automated messages": Fanpage will automatically send messages when customers comment or inbox the page.
Turn ON option "Keep the status of the conversation intact": Fanpage will automatically send messages when customers comment or inbox the page.
For this feature, you can set up new automatic messages, sync, delete messages automatically.
To add automated messages, at the automatic message setting interface, Click the "Add New" button. The newly added form will display as shown below.
(1) All: If the check box is checked -> The checkboxes below will automatically be checked
(2) Reply to messages when customers text: If you check this checkbox, you will have to check the checkbox (3) or (4).
(3) Send messages only when the customer interacts after a period of time: If this checkbox is checked, you need to enter the number of minutes below so that after the customer interacts, the system will automatically send a message to the customer after the number of minutes entered above.
(4) Only applicable to messages from new customers: If this checkbox is checked, the system will automatically send messages to customers who the first message on Fanpage (including customers who have commented before).
(5) Respond to comments when customers comment: When customers comment on a post, the system will automatically reply to customers' comments, if customers comment many times on 1 post, all messages will automatically reply back to the same post is in the first comment.
(5)+(6) Only applies to the first comment of each customer in a post: If a customer comments more than once on a post, the message will automatically be replied to only the first comment.
(5)+(7) Only applies to comments with a phone number: Auto messages only reply to comments with a phone number.
(5)+(6)+(7) If the customer ticks all 3 of these checkboxes, if it is the phone number or the first message in the post, they will be replied to comments automatically.
(8) Send a message when a customer comments: If this checkbox is checked, the system will automatically message the customer when the customer comments on the post.
** Note: This feature will apply to the case of replying to messages through comments
If the customer has interacted with the page before or does not violate the policy of Facebook, the reply message through comment will be sent.
If the customer has never interacted with the page before or violates facebook's messaging policy, replies via comments will only be sent with text or images (if the message contains both pictures and text).
(8)+(9) Only applicable for comments with a phone number: The system will send a message to the customer when a comment is a phone number.
(8)+(10) Only applicable when there are keywords: The system will automatically send messages to customers when comments contain the keywords you set up.
(8)+(9)+(10) If the customer ticks all these 3 checkboxes: If it is a phone number or a comment containing keywords, it will automatically send a message to the customer.
To sync automated messages please follow these steps below
Select the fanpage to sync >> Select the landing fanpage to sync >> Select messages to sync >> Click the button "Sync"
Nobita provides this feature to help users limit the case when a customer asks for the shop's switchboard number to be considered the customer's phone number. To solve this problem, just enter the phone numbers that do not want to become the customer's phone number when the customer enters here.
One of the preeminent features of Nobita's system is Automatic Ordering: When a customer enters a comment with the same content as in this setting, the system will automatically place an order for that customer. If you want to add different content, separate them with a "comma".
To set up this feature, you just need to enter keywords in the box as shown below, then click "Update"
Setting up conversation transfer is a feature that helps users to assign tagged conversations on all Pages to the respective staff.
​Hoving mouse to the tooltip to see function detail
