> For the complete documentation index, see [llms.txt](https://help.nobi.pro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.nobi.pro/nobi-marketing/sms-marketing/customer-service-sms.md).

# Customer Service SMS

To create and manage the Customer Care SMS, go to **Nobi Marketing** -> **SMS marketing** -> **Customer Care SMS** tab.

![](/files/-Mk_X4bvyABYxeAh_s18)

### 1. To add a customer care SMS campaign.

To add a new customer care SMS, please follow these steps:

Click Button **Add New** ![](https://lh3.googleusercontent.com/gBdN4R-OUPdZ3asMiFsS3H0I3Ms1XzYDXilnHPIEUoGCcHu7Gb0LXWWLY6kHYn1U9I8hbo5u_n_sDCD1qdL0dZcG2navFRRIzPGzAk-4Kqv-LxwhtUHXDEVwXnsSUebCKt3lCrfU=s0)**>** Fill out all the required fields in the popup window **>** Click **Add** to finish. <br>

![](/files/-Mk_XwKanKEQYaZW76Wy)

**\*\*Note**:&#x20;

* Successfully added campaigns of any customer will be displayed in that customer's details.
* Make sure you have set up a brand name for the system. For the process of adding a brand, please contact Nobita's customer service department for support.
* Customer care messages must not contain words related to advertising, promotions, discounts

### 2. Edit or Delete the campaigns.

To update or delete customer care SMS, at the customer care SMS campaign list, please follow these steps:

* &#x20;Edit: Click Button **More** ![](https://lh5.googleusercontent.com/0YJkCQ-HbRFjdZ1nel424syEsMkKKmsKE19WWqMBA7dQ9KWGg7i8tdqFvZ6oOyMOVA8aqcBP2OujTQkpCpIW9Sd2KyxLnGXrM1odilRv4-hdPHB2v0kxyeUxQkOZjYRa20LBv0Ba=s0)**>** Click **Edit >** Change the information needed > Click **Update/ Cancel** to finish.

**\*\* Note: For campaigns that have sent to customers, they will not be edited.**

* &#x20;Delete: Click Button **More** ![](https://lh5.googleusercontent.com/0YJkCQ-HbRFjdZ1nel424syEsMkKKmsKE19WWqMBA7dQ9KWGg7i8tdqFvZ6oOyMOVA8aqcBP2OujTQkpCpIW9Sd2KyxLnGXrM1odilRv4-hdPHB2v0kxyeUxQkOZjYRa20LBv0Ba=s0) **>** Click **Delete >** Select **Agree** to delete or **Dismiss** to cancel.

![](/files/-Mk_ZVfnk0prEjaf2G2-)

### 3. SMS Campaign Details

* **Overview tab**: Detailed information about the campaign: Sender, date and time sent, total number of messages sent, total successfully sent messages, total sent messages, number of successfully sent, number of sent errors.
* **Sent tab**: Details of successful recipient's name, date and time sent, date and time received.
* **Sending tab:** Details of the person who is waiting to receive the message, the date and time sent, the date and time received.
* **Tab sending error:** Details of successful recipient's name, date and time sent, date and time received.

![](/files/KXJ4ug2oTOWYLju0civo)