# Customer Service SMS
To create and manage the Customer Care SMS, go to **Nobi Marketing** -> **SMS marketing** -> **Customer Care SMS** tab.
### 1. To add a customer care SMS campaign.
To add a new customer care SMS, please follow these steps:
Click Button **Add New** **>** Fill out all the required fields in the popup window **>** Click **Add** to finish.
**\*\*Note**:
* Successfully added campaigns of any customer will be displayed in that customer's details.
* Make sure you have set up a brand name for the system. For the process of adding a brand, please contact Nobita's customer service department for support.
* Customer care messages must not contain words related to advertising, promotions, discounts
### 2. Edit or Delete the campaigns.
To update or delete customer care SMS, at the customer care SMS campaign list, please follow these steps:
* Edit: Click Button **More** **>** Click **Edit >** Change the information needed > Click **Update/ Cancel** to finish.
**\*\* Note: For campaigns that have sent to customers, they will not be edited.**
* Delete: Click Button **More**  **>** Click **Delete >** Select **Agree** to delete or **Dismiss** to cancel.
### 3. SMS Campaign Details
* **Overview tab**: Detailed information about the campaign: Sender, date and time sent, total number of messages sent, total successfully sent messages, total sent messages, number of successfully sent, number of sent errors.
* **Sent tab**: Details of successful recipient's name, date and time sent, date and time received.
* **Sending tab:** Details of the person who is waiting to receive the message, the date and time sent, the date and time received.
* **Tab sending error:** Details of successful recipient's name, date and time sent, date and time received.
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