# Shop reviews

For the review feedback functionality, you can either manually respond to individual customer reviews or automatically have to respond to reviews.

## 1. Directly respond to reviews

Click **Nobi Automation -> Bot Nobi San -> Shop reviews -> Respond to reviews**

![](/files/9NFKZw6xbPMOPLksDivd)

To respond to customer's reviews, please follow these steps below:

**Step 1:** Click the button "Reply" 

**Step 2:** Enter the comment to respond to customer's reviews 

**Step 3:** Click the button Send

![](/files/jGMiRQaAWQPs5hrnDq94)

**Filter customer reviews:**

To make it easier for shop owners to make statistics or respond to reviews, Nobi San has created a smart filter that makes it easy for you to:

* Filter reviews by shop
* Filter reviews by star rating or star rating with comments
* Filter reviews by the time
* Filter reviews by a number of star rating
* Filter for respond/unresponsive shop reviews

![](/files/VvojtQVtEL0XNEa6l3Ku)

## 2. Auto respond

With so many customer reviews pouring in every day, you don't want to spend too much time responding to each review. So how can you respond to all reviews and still save time?

Understanding the needs of shop owners, Nobi San integrates an auto-response feature. You just need to set up the feature, the system will automatically respond to those reviews.

Click **Nobi Automation -> Bot Nobi San -> Shop reviews -> Auto response tab**

![](/files/YIGRSso726mpthV7TzOC)

### **2.1 Add new**

To add new, please follow these steps below:

**Step 1:** Click Add new 

**Step 2:** Fields with an asterisk are required

**Step 3:** Enter the content to respond to reviews

**Step 4:** Click the button Add

![](/files/MpKCEBOpmcUosXuthJ9i)

### 2.2 Auto-response updates

Follow these steps below to update:

Step 1: Click the button ![](https://lh5.googleusercontent.com/0YJkCQ-HbRFjdZ1nel424syEsMkKKmsKE19WWqMBA7dQ9KWGg7i8tdqFvZ6oOyMOVA8aqcBP2OujTQkpCpIW9Sd2KyxLnGXrM1odilRv4-hdPHB2v0kxyeUxQkOZjYRa20LBv0Ba=s0)

Step 2: Click the button Edit

Step 3: Enter the content needed

Step 4: Click Edit

![](/files/jwNRjMBy1bWv5yzvBnJz)

### 2.3 Delete process

To delete the process, please follow these steps below:

Click the button ![](https://lh5.googleusercontent.com/0YJkCQ-HbRFjdZ1nel424syEsMkKKmsKE19WWqMBA7dQ9KWGg7i8tdqFvZ6oOyMOVA8aqcBP2OujTQkpCpIW9Sd2KyxLnGXrM1odilRv4-hdPHB2v0kxyeUxQkOZjYRa20LBv0Ba=s0)-> Click the button **Delete** and **Agree**

![](/files/X5YKkLcQMNFEcyPFqiSs)

### 2.4 **Unactive process**

![](/files/cDXegKkni4Qd1d5awtAQ)

 

 


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.nobi.pro/nobi-automation/bot-nobi-san/shop-reviews.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.