Conversations

Make sure you have logged into your Facebook account and connect the Facebook page to the Nobita system.

• See instructions for connecting Fanpage to Nobita System CLICK HERE.

Click Button Nobichat from the Menu Bar > Click Conversations

**Notes:

• If your Fanpage has been connected to both Nobita and Nobichat, at the list of chat possible Fanpage, just select the Fanpage you want to put on the message manage tab.

• If you have connected your Fanpage to Nobita but haven’t connected to Nobichat yet, you need to connect in the process.

1. Connect Fanpage to Nobichat

Click Button > Agree to connect to Nobichat

At this time, the fanpage you just connected to Nobichat will display in "List of pages that can chat at Nobita". Click on Fanpage to manage conversations.

2. The features of Nobichat

(1) Filter conversations by post

(2) Filter conversations by the time

(3) Filter conversations by staff

(4) Filter conversations by conversation tag

(5) Sync all the conversations

(6) Filter conversations by Messenger

(7) Filter conversations by Comment

(8) Filter unread conversations

(9) Filter unanswered conversations

(10) Filter conversations with phone number

(11) Filter conversations without phone number

(12) Filter processed conversations

(13) Filter unprocessed conversations

(14) Continue process conversation

(15) Assign conversations to staff

(16) Block user

(17) Filter all the conversations of that customer

(18) Mark as unread

(19) View the conversations in Messages Facebook

(20) Sync the message in the conversation

3. Operation in the conversation

For the conversation is the message, you can do the following:

(1) Type message content

(2) Shortcuts and Tips guideline

(3) Select a file to send to the customer

(4) Select the emoji /icon to send a message

(5) Select a sample message to send

(6) Assign customer tag (click on customer tag tab > The interface is displayed as shown)

(6.1) Pin customer

(6.2) Create new tag (See create tag instruction CLICK HERE)

(6.3) Close

For a conversation that is a comment, you can do the following:

(1) See when comments arrived

(2) Reply to comments

(3) Other operations with comments including:

• Like comment

• Message with customer

• Hide comment

• View comment on Facebook

• Delete comment

4. Create orders

Click the conversation you want to create the order for, the order sample form will display on the right side of the screen.

(1) History: Show order history of the customer.

(2) Orders: Order form (If the conversation has the customer's phone number and address, the order form will automatically display the customer's information) Now you just need to fill in the rest of the information in the form to complete the order. Successfully created orders will be saved in the "All "tab of the "Order" item.

(3) Automated Orders: If your system has set up an automated order when a customer leaves a phone number, the system will automatically create a draft order.

**Note: You must set up a warehouse to create automated order