# All
You can create an order in 2 ways:
* Create order sold at the shop: Applicable when customers buy directly at the store. The order will be saved in **the list of sales orders in the shop** and in **the list of all orders.**
* Create order and delivery: Applicable to orders that customers buy online, need to deliver.
Click **Nobi Pos****> Purchase Order.** The interface will display as shown below.
Nobita will support you to perform the following operations:
* Add new order
* Add new order by excel file
* Update orders
* Delete order
* Export orders to excel file
* Send order to the delivery company
* Update delivery information
* Print products list
* Change order status
* Assign order tag
* Filter orders
* Process return order
Now, let's explore each feature!
## 1. Add new order
Step 1: At **Purchase Order** display, click **Add Order** > Display the add order form.
Step 2: Fill in full information to create an order.
Step 3: Click the button **Add New Order.**
**\*\*Note about the input fields in the order form:**
(1) Orders source: See instruction for adding orders source **CLICK HERE.**
(2) Customer: Users can add directly on the form or add customers in the "**Customer**" module **CLICK HERE.**
(3) Customer care notes: This field note for the order.
(4) Bill of landing notes: This field note for the order and send to the delivery company.
The user must enter all customer information + select a product, then the system will display the shipping method.
## 2. Add new order by Excel file
Step 1: At **Purchase Order** display, click the button **import excel file** > Display the enter order form.
Step 2: Upload an excel file, note that the excel file you upload must be following the sample file provided by the system. Download the sample file for reference.
Step 3: Can select order source or leave blank.
Step 4: Can select assign tag or leave blank.
Step 5: Check the free shipping checkbox if you want free shipping for customers.
Step 6: Click upload
## 3. Update orders
Step 1: Click the button 
Step 2: Click Edit > Display the updated order form.
Step 3: Enter the information needed.
Step 4: Click "Update" to finish.
## 4. Delete order
Step 1: Click the button 
Step 2: Click "Delete order"
Step 3: Click "Agree"
\
5\. Cancel order
----------------
Step 1: Click the button 
Step 2: Click "Cancel order".
## 6. Duplicate order
Step 1: Click the button \
Step 2: Click "Duplicate"
## 7. Other tools with orders
To work with other tools order such as: export order excel file, send the order to the delivery company, update delivery company information, print products list... click the button 
Step 1: Select the orders needed.
Step 2: Select the tool that suits your demand.
## 8. Change order status
Step 1: Select the order you want to change the status
Step 2: Click button **Change status**
Step 3: Select the status you want to change
Step 4: Click the **Save** button
**\*\* Notes:**
You can change the order has the status: new, waiting for confirmation, out of stock, moving stock, confirming, packing, waiting to pick up, picked up, delivery, delayed, delivered and EXCEPT these statuses customer cancels, seller cancels, successful, in progress, returned order, confirmed.
You can change the delivery status: new, waiting to pick up, in the process of picking up, can't get it and EXCEPT moving, transferred, delayed, waiting for completion, completed, return the order, returned order.
## 9. Assign order tag
There are 2 ways to assign an order tag:
**Way 1: Tag multiple orders at once**\
Select orders needed > Click the **Assign tag** button > Click the tag you want to assign
**Way 2: Tag each order**
Click button>Select the tag you need to assign
## 10. Filter orders
(1) Filter by the created order date
(2) Filter by seller
(3) Search by customer's name, phone
(4) Search order by product
(5) Search orders by the bill of landing code, order code
(6) Filter orders by tracking code
(7) Filter orders by Fanpage
(8) Filter orders by order status
(9) Filter orders by print status (order printed or unprinted)
(10) Filter orders by order tag
(11) Filter orders by UTM from form Ladipage
(12) Advanced filters
## 12. Process return order
Click the button >Enter return reason > Click
Besides, you can also process multiple return orders at the same time:
Step 1: Select orders that have the status "returned order"
Step 2: Click the button **Process** > Enter return reason > Click the button **Confirm**
\*\*Note: You can set up manual or automated processing by: Go to Set up -> General Settings -> Selling
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